Error Messages
| Error Message | Possible Cause | Possible Solution |
|---|---|---|
| Authentication failed for the device | Invalid credentials specified for the device | Provide valid credentials for the device. |
| SSH connection failed | Unable to establish the SSH connection. | Please ensure that the device can be connected via SSH from AppViewX. |
| CSR Generation using HSM on this device version is not supported. | Version not supported. | Please use the supported version device to create CSR using HSM. Supported versions are v13 and v12. |
|
1) CSR content unavailable in device 2) Requested CSR is not available in device 3) Csr could not be fetched |
CSR content unavailable on device. | For some reasons CSR creation has failed, please check the logs to reproduce. |
| CSR already exists in this scope with the same Key reference name | The name is already used on the device. | Please use a different name. |
| Csr generation is device failed | CSR generation has failed. | CSR generation has failed. Please refer to the associated error message. |
| Thales HSM is not installed in the device. Please install and try again. | Thales is not installed in the device. | Please install Thales HSM and try again. |
| Invalid module. Please specify the valid module and try again. | Invalid module specified. | Specify a valid module and try again. |
| The CSR <name> was not found in the device. | CSR content is not available in the name specified. | Please check the name in the CA connector. |
| NetHSM private key is not available/installed in device | NetHSM private key is not available/installed in the device. | Please install NetHSM private key on the device. |