Error Messages
| Error Message | Possible Cause | Possible Solution |
|---|---|---|
|
Communication to <ip/fqdn> has failed. Caused by: java.io.IOException: Unable to authenticate with password, keyboard-interactive and publickey methods Possible Remediations: 1. Kindly check the credentials provided. |
Password of the device added could be wrong. | Click on the device name on the Inventory Page. Update the correct password and click Save. |
|
Communication to <ip/fqdn> has failed. Caused by: java.net.SocketException: Network is unreachable (connect failed) |
IP/FQDN provided is not reachable | Check manually by establishing an SSH session to the target device with the provided IP/FQDN. |
|
Communication to <IP/FQDN> has failed. Caused by: java.net.ConnectException: Connection refused (Connection refused) Possible Remediations: 1. Kindly check the SSH Port configurations. 2. Kindly check the firewall settings |
Problem with port configuration | Check if the configured port in the device addition page is correct. |
|
Device communication ( 02/24/2021 05:07:25 PM ) Failure Communication to 192.168.133.31 has failed Device Version ( 02/24/2021 05:07:25 PM ) Failure Device version fetch has failed |
MQ is not configured in the target device |
Check if MQ server is configured in the target device Check MQ toolkit is installed in the target device |
|
Device communication ( 02/24/2021 06:12:50 PM ) Failure Communication to 192.168.133.30 has failed. Caused by: java.io.IOException: Key exchange was not finished, connection is closed. |
Problem with SSH key handshake | Request to check the ciphers, key and HMacs configured in the target device and ensure AppViewX SSH-plugin supports the same |