Error Messages
| Error Message | Possible Cause | Possible Solution |
|---|---|---|
| Communication to <hostname> has failed |
Gateway agent not reachable. Device not reachable from the gateway agent |
Ensure gateway is configured properly and the APIs are accessible from AppViewX. Ensure device and gateway agent are in the same domain and device is accessible from gateway agent. |
| PTPLD178 has 0 instances. |
No installed MS SQL instances. Installed instances are not up and running. |
Execute (get-itemproperty 'HKLM:\\SOFTWARE\\Microsoft\\Microsoft SQL Server').InstalledInstances in the device as a powershell script and check if it returns the MS SQL instances |