Error Messages

Error Message	Possible Cause	Possible Solution
Unable to initiate request.	Pushing to device when certificate is unavailable, i.e, in a new state. Previous work order is in progress and not completed. AppConnector might not be in sync.	Push to device after certificate has been retrieved from CA. Initiate push after previous work order is finished. Synchronize the AppConnector and retry.
Unable to initiate request, template is in disabled state	Given workflow is not in enabled state	Enable the push/rollback workflow from the Workflow section.
User is not authorized	User does not have required permissions to push to the device.	Retry after getting the access for required action.
Private key content is unavailable.	Private key content is not available for the certificate.	Private key is mandatory for the certificate to be pushed.
Application connector(s) not found	Application connector info was not found.	Provide the correct connectorId if not pushing using AppViewX UI.
Request associated with the application connector is in progress	Previous work order is in progress and not completed.	Initiate this request after the previous work order is finished.
Push not triggered or succeeded or No existing data available for backup process.	Rollback couldn’t proceed because push was not successful.	Only successfully pushed certificates can be rolled back.
Certificate not found.	Pushing to device when certificate is unavailable, i.e, in a new state.	Push to device after certificate has been retrieved from CA.
Certificate Push failed	User has restricted access to the path configured to push the certificate in the application connector	Kindly ensure the user is configured while device addition has the read/write access to the path configured in application connector to certificate push.
PrivateKey in device push invalid	“Private key in Device” is enabled in application connector, but key is not available on device.	Ensure to enable “Private key in Device” attribute in application connector, if the certificate does not have the key and the certificate is generated using CSR gen option from Device.

Unable to initiate request.

Pushing to device when certificate is unavailable, i.e, in a new state.
Previous work order is in progress and not completed.
AppConnector might not be in sync.

Push to device after certificate has been retrieved from CA.
Initiate push after previous work order is finished.
Synchronize the AppConnector and retry.

Unable to initiate request, template is in disabled state

Given workflow is not in enabled state

Enable the push/rollback workflow from the Workflow section.

User is not authorized

User does not have required permissions to push to the device.

Retry after getting the access for required action.

Private key content is unavailable.

Private key content is not available for the certificate.

Private key is mandatory for the certificate to be pushed.

Application connector(s) not found

Application connector info was not found.

Provide the correct connectorId if not pushing using AppViewX UI.

Request associated with the application connector is in progress

Previous work order is in progress and not completed.

Initiate this request after the previous work order is finished.

Push not triggered or succeeded or No existing data available for backup process.

Rollback couldn’t proceed because push was not successful.

Only successfully pushed certificates can be rolled back.

Certificate not found.

Pushing to device when certificate is unavailable, i.e, in a new state.

Push to device after certificate has been retrieved from CA.

Certificate Push failed

User has restricted access to the path configured to push the certificate in the application connector

Kindly ensure the user is configured while device addition has the read/write access to the path configured in application connector to certificate push.

PrivateKey in device push invalid

“Private key in Device” is enabled in application connector, but key is not available on device.

Ensure to enable “Private key in Device” attribute in application connector, if the certificate does not have the key and the certificate is generated using CSR gen option from Device.