Issues in Push and Rollback

Error Message Possible Cause Possible Solution
Error while establishing SSH connection. AppViewX is not able to establish a SSH connection using the given credentials. Provide valid credentials to communicate with the device.
Unable to parse configuration to fetch currently associated data. AppViewX may not be able to fetch and parse the content of the certificate which is already associated. Check if AppViewX has permissions for fetching the existing certificate content.
No server certificate is found AppViewX may not be able to fetch and parse the content of the certificate which is already associated. Check if AppViewX has permissions for fetching the existing certificate content.
Exception while downloading trust store / Exception while parsing certificate AppViewX is not able to download the trust store from the server. Check if AppViewX has permission to download the trust store from the device.
Certificate and/or key missing Certificate provided in the push request might be invalid. Check if the certificate that is being pushed is valid.
Unsupported Key Algorithm Key algorithm of the certificate is not supported by the server. Provide a valid key algorithm that is supported by Weblogic servers.
Push cannot be performed automatically for the Keystore type 'DemoIdentityAndDemoTrust'. Kindly customize the keystore locations in the connector. Customize push location not provided during push operation. Provide a location to push the certificate inside the server.
Parsing a certificate is failed Certificate content might be invalid. Check the certificate content.
Exception while writing file to avx local. AppViewX may not have access to the local/export directory. Check if AppViewX has permission for the local/export directory.
Certificate push is failed.

Invalid location provided.

User is not having permission to push file to the location.

Check the location provided is valid.

Check if the user has permission to access the location.
Unable to perform Bind for the server. Server may not be running in the given address and port. Check if the server is running in the given port and listen address
Unable to open edit session for the server. AppViewX is not able to communicate with the server. Check if the server is up and running and the server credentials are valid.
Unable to perform edit for the server. AppViewX is not able to communicate with the server. Check if the server is up and running and the server credentials are valid.
Unable to save the current changes made to the server. AppViewX is not able to communicate with the server. Check if the server is up and running and the server credentials are valid.
Unable to initiate request.

Pushing to device when certificate is unavailable, i.e, in a new state.

Previous work order is in progress and not completed.

AppConnector might not be in sync.

Push to device after certificate has been retrieved from CA.

Initiate push after previous work order is finished.

Synchronize the AppConnector and retry.
Unable to initiate request, template is in disabled state Given workflow is not in enabled state. Enable the push/rollback workflow from the Workflow section.
User is not authorized User does not have required permissions to push to the device. Retry after getting the access for required action.
Private key content is unavailable. Private key content is not available for the certificate. Private key is mandatory for the certificate to be pushed.
Application connector(s) not found Application connector info was not found. Provide the correct connectorId if not pushing using AppViewX UI.
Request associated with the application connector is in progress Previous work order is in progress and not completed. Initiate this request after the previous work order is finished.
Push not triggered or succeeded or No existing data available for backup process. Rollback couldn’t proceed because push was not successful. Only successfully pushed certificates can be rolled back.
Certificate not found. Pushing to device when certificate is unavailable, i.e, in a new state. Push to device after certificate has been retrieved from CA.