Issues in Accessing Azure Cloud

Access Issues might be reproduced when communicating with Azure cloud account, while discovering or fetching the services. These errors can be collected either from logs, API responses, or in the status field for that particular server.

Error Message Possible Cause Possible Solution
Connection timeout

Internet / Proxy connection is not provided from the AppViewX node.

Firewall settings blocking the REST API request.

 Login to AppViewX portal and provide proxy details in Menu->Settings->General->Proxy and Check Firewall settings.
No Keyvault instances are discovered Subscription ID doesn't have an appropriate role to access the Azure services.

Check if the following role is assigned for the provided subscription ID in Azure cloud account.

 {
 "properties": {
"roleName": "AppViewX_KeyVault_Role",
"description": "",
"assignableScopes": [
"/subscriptions/f2689969- 42f6-4fb5-b3be-e3a02e33751c"
],
"permissions": [
{
"actions": [
"Microsoft.KeyVault/vaults/read"
],
"notActions": [
],
"dataActions": [
"Microsoft.KeyVault/vaults/certificates/import/action",
"Microsoft.KeyVault/vaults/certificates/create/action",
"Microsoft.KeyVault/vaults/certificates/update/action",
"Microsoft.KeyVault/vaults/certificates/read"
],
"notDataActions": [
]
}
]
}}
No Keyvault instances are discovered Azure Keyvault doesn’t have certificate Get/List permissions in access policies. Login to Azure portal and navigate to Azure KeyVault -> Access policies and check if the Certificate management Operations has Get and List permissions.
No Keyvault instances are discovered Azure Keyvault Networking blocking the certificate discovery.

Login to Azure portal and navigate to Azure KeyVault -> Networking and check if the If IP is allowed to access the Keyvault in Firewalls and virtual networks.