Error Messages

Error Message Possible Cause Possible Solution
Error while renewing certificate. - Subject DN field <FieldName>must exist. FieldName may set as mandatory in the selected End entity profile in EJBCA portal

  1. Set the FieldName as optional in the selected End entity profile in EJBCA portal.

  2. Add a value for the failed field in the certificate enrollment page (If the field is Organization, Organization unit, Locality, Country, State).

  3. If the field is not listed on the enrollment page, add the field in the End entity profile, then pass the value via the enrollment page.
Error while renewing certificate. - Wrong number of <FieldName> fields in Subject Alternative Name. No. of values sent and no. of values configured for the field do not match.

  1. Send the exact no of values for the fields configured in the EJBCA portal.

  2. Change the field count in EJBCA portal as sending value count.
Error while renewing certificate. - Couldn't find certificate profile (<ProfileId>,) among available certificate profiles Certificate profile selected may not be configured in the selected End entity profile Configure the selected certificate profile in the selected End entity profile
Error while renewing certificate. - End Entity data contains a CA, <CA ID>, which the Certificate Profile, <ProfileId>, isn't authorized to use. Configuration of the selected Issuer is not done in the selected certificate profile. Configure the selected issuer name in the selected certificate profile.
Unable to establish connection with CA

  1. The configured CA details may be incorrect.

  2. Proxy details may not be configured.

  3. AppViewX may not be able to reach CA.

  1. Check the CA details configured on the CA settings page.

  2. Check whether proxy details are configured in proxy settings.

  3. Check whether network access is available.
Unable to establish connection, Please ensure Proxy / Internet connectivity/EJBCA Server. Invalid proxy details. Please check the proxy details provided.
Unable to establish connection, Please ensure Proxy / Internet connectivity/EJBCA Server.

  1. Internet connectivity may not be available.

  2. Invalid URL provided in CA Settings.

  1. Please check Internet connectivity to reach CA.

  2. Please check whether a valid CA URL is provided in CA Settings or Contact Support Team.
Insufficient privilege for the user to create a certificate. Request accepted but the operation is refused due to insufficient privileges, disabled features, etc. Please refer to the user privileges, disabled features in EJBCA server for creating certificates, or Contact the Support Team.
Invalid Create Certificate Payload Missing or invalid input parameters / JSON body in the request. Please validate the input parameters/payload provided or Contact the Support Team.
Too many create certificate requests Too many create certificate requests for EJBCA. Please try to create a certificate request after some time or Contact the Support Team.
CSR or private key is not available. Use the regenerate option. CSR or private key may not be available Use regenerate or upload the private key and perform renew action.