Error Messages

Error Message Possible Cause Possible Solution
Unable to submit the CSR request to certificate authority - No available units for the selected product type Units may not be available for the product type selected in the GoDaddy account. Purchase a valid unit for the product type in the GoDaddy account.
Unable to submit the CSR request to certificate authority - No available units for the selected product type Units may be available for the product type selected in the GoDaddy account but the selected certificate validity may be incorrect for the product purchased. Edit the CA connector and change the Validity in CSR parameters as purchased in the product.
Unable to establish connection with CA

  1. The configured CA details may be incorrect.

  2. Proxy details may not be configured.

  3. AppViewX may not be able to reach CA.

  1. Check the CA details configured on the CA settings page.

  2. Check whether proxy details are configured in proxy settings.

  3. Check whether network access is available.
Unable to establish connection, Please ensure Proxy / Internet connectivity/GoDaddy Server. Invalid proxy details. Please check the proxy details provided.
Unable to establish connection, Please ensure Proxy / Internet connectivity/GoDaddy Server.

  1. Internet connectivity may not be available.

  2. Invalid URL provided in CA Settings.

  1. Please check Internet connectivity to reach CA.

  2. Please check whether a valid CA URL is provided in CA Settings or Contact Support Team.
Insufficient privilege for the user to create a certificate. Request accepted but operation is refused due to insufficient privileges, disabled features, etc. Please refer to the user privileges in GoDaddy server for creating certificates or Contact Support Team.
Invalid Create Certificate Payload Most likely missing or invalid input parameters / JSON body in the request. Please validate the input parameters/payload provided or Contact the Support Team.
Too many create certificate requests Too many create certificate requests for GoDaddy. Please try to create a certificate request after some time or Contact the Support Team.