Error Messages

Error Message Possible Cause Possible Solution
Unable to submit the CSR request to certificate authority - No orderId available There might not be an order id i.e certificate id available for the certificate in ca connector information.
  1. Download and have a backup of the certificate.

  2. Delete the certificate from the inventory.

  3. Do a GoDaddy discovery to get back the certificate id or order id.

Unable to establish connection with CA
  1. The configured CA details may be incorrect.

  2. Proxy details may not be configured.

  3. AppViewX may not be able to reach CA.

  1. Check the CA details configured on the CA settings page.

  2. Check whether proxy details are configured in proxy settings.

  3. Check whether network access is available.