Error Messages

If the discovery status is Failed, the reason for failure will be available in the Discovery Batch Summary pop, which can be launched by clicking the icon next to the discovery status.

Common reasons for the failure are mentioned in the table below. Please follow the given remediation steps for the respective error message and resubmit the request.

Error Message	Possible Cause	Possible Solution
Unknown User	Username or password may be invalid	Check and correct the username and password in the CA setting.
Invalid auth data	URI may be invalid	Check and correct the URI in the CA setting. For example: https://cert-manager.com/customer/<customer_uri>/ssl - here URI is customer_uri.
Wrong url specified or the url is not reachable	Base URL may be invalid	Validate and correct the base URL in the CA Settings.
Invalid CA settings details	Proxy details could be wrong	Check and correct the proxy details configured in the proxy settings.
Proxy details is not configured in proxy settings.	Proxy field is enabled in CA Settings but proxy details are not configured in proxy settings.	Configure the proxy details in proxy settings.