Error Messages

If the request has failed, then the failure status shall be displayed in the holistic view. Click on the link above the failure message to know the reason for the workflow failure.

Common reasons for the failure are mentioned in the table below. Please follow the given remediation steps for the respective error message and resubmit the request.

Error Message	Possible Cause	Possible Solution
Unknown User	Username or password may be invalid	Check and correct the username and password in the CA setting.
Invalid auth data	URI may be invalid	Check and correct the URI in the CA setting. For example:https://cert-manager.com/customer/<customer_uri>/ssl - here URI is customer_uri.
Wrong url specified or the url is not reachable	Base URL may be invalid	Validate and correct the base URL in the CA setting.
Invalid CA settings details	Proxy details could be wrong	Check and correct the proxy details configured in the proxy settings.
Proxy details is not configured in proxy settings.	Proxy field is enabled in CA Settings but proxy details are not configured in proxy settings.	Configure the proxy details in proxy settings.
You cannot order certificates for the following or additional domains: testcert.test.net. Please double-check correctness of entered information or navigate to ''Domains'' subtab of ''Settings'' tab to request/activate/delegate them or enable this type of certificate for them in terms of the selected organization.	Domain part of the common name specified in the request is not supported by Certificate Authority	Validate the configured domains or activate the domain in the CA portal, as specified in the error message.
The validity period (term) is invalid for this certificate type.	The validity period (term) is invalid for this certificate type.	Please specify the validity period (term) that is supported by the chosen cert type in the CA connector and resubmit the request.
Certificate Profile does not support Key Type 'EC - brainpoolP160r1'.	EC key type with the specified curve is not supported for the chosen certificate type.	Please specify the key type that is supported by the chosen cert type in the CA connector and resubmit the request.