Error Messages

CA Settings will be validated and the Connection Status will be shown as either Success or Failure.

Possible error scenarios could be -

Error Message Possible Cause Possible Solution
Unknown User Username or password may be invalid Check and correct the username and password.
Invalid auth data URI may be invalid

Check and correct the URI.

For example: https://cert-manager.com/customer/<customer_uri>/ssl - here URI is customer_uri.

Connection failed due to incorrect CA settings details : Wrong url specified or the url is not reachable Base URL may be invalid Validate and correct the base URL.
Connection failed due to incorrect CA settings details : Invalid CA settings details Proxy details could be wrong Check and correct the proxy details configured in the general settings.
Proxy details is not configured in proxy settings. Proxy field is enabled in CA Settings but proxy details are not configured in proxy settings. Configure the proxy details in general settings.