Issues in obtaining CA certificate via EST

Note: From the client machine hit the get ca certificate call using AppViewX EST server URL which is displayed on the EST setting page.
Error Message Possible Cause Possible Solution

No agent settings found for the provided agent ip address

(OR)

Agent settings is not found

 The provided agent IP or agent name is not found in the EST settings. Check for the agent IP and agent name in the client machine.
Client certificate authentication failed since no client certificate content is obtained The client certificate is not set in the get ca request from the client machine.

  1. Check whether the client certificate and key are set in the “get ca certificate request”.

  2. If the provided certificate is pfx or pkcs12 certificate check whether the provided password is correct.
Provided client certificate is not valid. The provided client certificate might be Expired or Revoked. Provide a Valid certificate in the “get ca cert request”.
HTTP authentication failed due to invalid parameters provided. The HTTP authentication parameters provided must be invalid.

  1. Check for password in BASIC authentication.

  2. Check for nonce and other parameters in DIGEST parameters.
CA certificate is not found The issuer certificate of the selected "server certificate" might have been deleted or the server certificate has been deleted. Check for the issuer certificate and its issuer certificate available in the inventory.
Unable to establish connection with EST server. There might be an issue with reaching the AppViewX EST agent IP from the client.

Check whether the EST agent IP is reachable from the client machine.

Check whether the EST agent IP is open and can be accessible.