Common Errors and Solutions

Compute Cluster or Cloud Connector Connectivity

Error Message
Error Performing SSL/TLS Handshake

Problem

This error message appears when the machine is unable to establish connection with the Cloud Connector or Compute Cluster from which the SIGN+_Package.zip was downloaded.

Solution

Ensure the Compute Cluster or Cloud Connector is reachable from the machine and is able to resolve the Cloud Connector Hostname.

Windows:
  1. Open the C:\Windows\System32\drivers\etc\hosts file as Administrator.
  2. Add the IP and Cloud connector Name (same as the name of CC as configured in Download CSP/PKCS#11 Page) or Compute cluster hostname and save the file.
  3. Retrigger the signing command from the signing tool.
Linux and MacOS
  1. Open /etc/hosts file as Administrator.
  2. Add the IP and Cloud connector Name (same as the name of CC as configured in Download CSP/PKCS#11 Page) or Compute cluster hostname and save the file.
  3. Retrigger the signing command from the signing tool.

Cloud Connector Version Upgrade

Error Message
Message : Resource not found, reason - Invalid apiid

Problem

This error message appears when the cloud connector version is mismatching from the expected AppViewX release version.

Solution

Ensure the Cloud Connector is upgraded to the latest version of the AppViewX Compute Cluster to get the latest set of apis.