Roll Back a Work Order

To roll back a work order, it must have a status of Failed or Closed/Completed and it must have a defined workflow.

To roll back a work order:

  1. Click and select Provisioning > Request.
    The Request screen opens.
  2. If the request whose work order you want to roll back is not visible on the screen, run a search for the request.
  3. Click the link in the Request ID column for the request.
  4. On the request details screen that opens, click the Work order tab.
  5. Select the checkbox beside the Work order ID.
  6. Click in the Command bar.
  7. On the confirmation screen that pops up, click OK.
    The work order is then rolled back and the request returns to its prior state.