Troubleshooting

Following are the common issues you may face when using the Service Catalog module and their solutions:
Issue Cause Solution
Service Catalog module does not load
  • avx-web-visual-page-builder pod is down.
  • avx-subsystems-automation pod is down.
 Restart the pods and refresh the catalog.
Design canvas throws error
  • avx-web-visual-page-builder pod is down.
  • visual_page_builder_toolbox is not available as a web plugin/addOn.
  • Restart avx-web-visual-page-builder pod.
  • Deploy the visual_page_builder_toolbox in the required location.
Catalog actions (Create, Publish, Share etc.) not enabled or available The user might not have permission for these Service catalog actions enabled. Enable the required Service catalog action permissions for the user's role.
Landing page not set appropriately for shared users
  • The catalog might have been shared before it was set as the landing page.
  • Landing page setting might be overridden in page share tab for user/user group or application user preference.
  • The catalog has to be shared after setting the landing page.
  • Cross verify landing page setting in share tab and application user preference.

Improper data or error in widgets

 Discrepancies in data sent/received from server. Analyze/Share the Service Catalog related logs listed here with dev team:
  • webApp.log
  • visual_page_builder_engine.log
  • avx-subsystems.log