Known Errors

Following are some of the known errors encountered on the WAEP Settings addition page and how to troubleshoot them:
  • CERT-ENROLLMENT-PROTOCOL-1009 : Agent name already added. Please enter a different name.

    Probable Cause: Agent setting name is already added.

    Workaround: Use a different and unique agent setting name.

  • CERT-WAEP-ENROLLMENT-1010 : The provided agent Hostname is already added. Please provide different valid Hostname.

    Probable Cause: The provided agent hostname is already added.

    Workaround: Try a different hostname.

  • CERT-WAEP-ENROLLMENT-PROTOCOL-1002 : Template with same name already exists on the WAEP Agent. Please change and add again.

    Probable Cause: While renaming the template of the duplicate template, you may get this error.

    Workaround: Try a different and unique template name while configuring the certificate template.

  • WAEP Setting addition Page: Unable to establish connection with policy server.

    Probable Cause: Check whether the policy server Remote Desktop Protocol (RDP) access is accessible from the CC.

    Workaround: Check whether the policy server is accessible from RDP.

  • Invalid Credentials provided for policy server

    Probable Cause: The C11 credential provided is incorrect or the NTLS authentication is not enabled for WinRM.

    Workaround: Provide valid credentials and enable required authentication protocol for WinRM.

  • Windows machine responded with empty powershell response.

    Probable Cause: PowerShell execution did not execute as expected.

    Workaround: Check if access is configured to connect via WinRM.

  • Unable to establish connection with LDAP server from policy server

    Probable Cause: The policy server could not execute PowerShell script with the LDAP server via Remote Desktop Protocol (RDP).

    Workaround: Check the trust and RDP access between the LDAP and the policy server.

Following are some of the known errors encountered during WAEP enrollment and how to troubleshoot them:
  • CERT-ENROLLMENT-0012: AGENT_ID property not found to identify CC (Agent) for WAEP

    Probable Cause: AGENT_ID property not configured on the CC.

    Workaround: Contact AppViewX CC support.

  • Error occurred while dynamically getting validity in days

    Probable Cause: Validity conversion failed for the selected template.

    Workaround: Verify the configured validity on the WAEP configuration.

  • CERT-ENROLLMENT-011: Template settings is not found for this Template OID

    Probable Cause: Template to be used for enrollment is not selected for the WAEP configuration.

    Workaround: Verify and add the selected template in the WAEP configuration.

  • CERT-ENROLLMENT-008: Certificate conversion failed

    Probable Cause: Certificate conversion failed while downloading the certificate from AppViewX in the PEM format.

    Workaround: Contact AppViewX support.

  • CERT-ENROLLMENT-001: Agent settings is not found (or) invalid for this agent

    Probable Cause: WAEP configuration not found for the particular CC (Agent).

    Workaround: Verify whether WAEP configuration is added for the particular CC hostname.