Requesting Access to Terminals

Before you begin: Only users with RW permission can access hyperlinks to infra access groups for which you can request access.

To request access to terminal:

  1. Go to (Menu) icon > SSH+ > Access Control.
    The Terminal Access Control page is displayed.
  2. Click the Name hyperlink of the infra access group to which you want to request access.
    The access request form is displayed.
  3. Enter the following fields:
    Table 1. Field description for Access Request section
    Field Description
    *Access Mode Depending on your ACF permissions, select one of the options:
    • AppViewX Terminal: Select this option if you want to connect to the hosts in the Infra access group via AppViewX Terminal.
    • Jump Server: Client: Select this option if you have mapped the infra access group to a jump server client or a set of jump server. clients. The jump servers clients are populated in the Device name box. You can search or select the ones you want access to.
    • Unmanaged Clients: Select this option to request access for a client not managed by AppViewX. You can select between generating keys via AppViewX or uploading your own public keys thus ensuring secure and customized access to unmanaged clients.

      On clicking Download, the SSH keys are downloaded along with the host CA trust certificate that is to be added in the known host file. If the known host file exists, then copy the content from the downloaded file into it; in case the known host file is not present, then copy and paste the known_host file itself.

      The download option has a disabled PEM format field and an optional password field when AppViewX is selected for key generation. The signed keys are downloadable as a PEM file from the Infra Access Group inventory as long as the access request is valid. AppViewX signs the user-uploaded key with a certificate validity for the requested access duration.

      The user can choose to protect the downloaded keys (zip file) with a password or leave them unprotected. The download option is disabled when the PEM format field without a password for the upload key is selected.

    *Application Infra Name This is the infra access group for which you are requesting access. This is a non-editable field.
    *Access For Select one of the options:
    • Self if you are requesting access for yourself
    • User for requesting access for another user. On selecting this option, the User field is displayed. Enter a user name or select user from the dropdown list.
    *Available Jump Server(s) Client(s) This field is displayed on selecting the Jump Server Client option. Select one or more jump servers clients from the section. Click the Refresh icon to see the latest list.
    *Access Duration Type Select Hours or Days.
    *Access Duration Value You can key in a value in the text field after selecting Hours or Days option.
    Note: The access duration kicks in from the time the administrator grants access to the time requested. Once the access duration elapses, the access is revoked.
    Comments Enter the reason for requesting access to the infra access group.
    *Key Generation This field is displayed on selecting the Unmanaged Clients option.

    You can select between generating keys via AppViewX or uploading your own public keys thus ensuring secure and customized access to unmanaged clients.

    Note: Fields indicated with red asterisk (*) symbol are mandatory.
  4. Click Request Access.
    A banner message, "Access Request created successfully" appears. The Access Status changes to Pending Approval. Once the administrator approves the request, the Access Status changes to Approved; else, it changes to Access Denied.
What to do next

You can directly access the terminal by clicking the Name hyperlink of the infra access group. See Accessing Host Terminals.