Archive Requests

You can archive workflow service requests by status, time period and so on. You can also schedule archivals and also purge service requests.

To trigger an archive workflow request:

  1. On the Request :: Overview page, from the navigation pane on the left, click Archive Requests.
    The Archive Workflow Requests workflow is triggered with the workflow inputs requested at the first stage.
  2. In the Input Details section, enter or select the required field information.

    Table 1. Field descriptions for Input Details
    Field Description
    *Archive Name Enter the name of the archive.
    *Select Requests Status Select one or more type(s) of requests to be archived from the options available in the dropdown.
    *Archive Based On Select the duration for which the requests will be archived as:
    • Days: This option allows you to enter the number of days for archiving service requests.
    • Between Time: This option allows you to select the Start and End date for archiving service requests.
    *Enter no. of Days Enter the number of days for which you want to archive the service requests.
    Note:
    This field is displayed when you select Days in the Archive Based On field.
    *Select Start Date Select the date and time from when the service requests are to be archived.
    Note:
    This field is displayed when you select Between Time in the Archive Based On field.
    *Select End Date Select the date and time till which the service requests are to be archived.
    Note:
    This field is displayed when you select Between Time in the Archive Based On field.
    * : Mandatory fields
  3. Click Get Request Count.
    The total number of requests that match the selection are displayed in the Total Available Request field.
  4. To delete the requests from the database after archival, select Yes.
  5. Click Submit.
    The service requests will be archived based on the selection.