Request :: Overview

The Request :: Overview page provides a one-stop view of all workflow requests by status - opened, closed, failed, assigned, and total workflow requests. It allows you to generate dynamic reports on the status of the workflow requests.



Click on any section of the chart or metric and navigate directly to the inventory. Following are the possible statuses for a workflow request:
Table 1. Status Descriptions
Status Description
In-progress The request is awaiting a response to proceed.
Completed The request is complete and successful.
Failed The request failed during execution.
Partial The request is partially executed.
Rolled Back The request is complete and has rolled back to its previous state.
Paused The request is suspended/paused.
Aborted The request is aborted.

Total requests

The Total Requests pie chart displays all the service requests as per their status.

Total requests by workflow

The Total Requests by workflow bar chart displays the number of requests triggered for each workflow along with their statuses

Change Submission Request

The Change submission requests line chart helps you visualize the request trend over a period of time.
  • Provision to perform trend analysis on the requests triggered over a period of time
  • Provision to create daily, weekly, monthly and yearly views for the requests triggered.