Authorization Configuration

This part of the configuration contains the authentication details to be performed in order to communicate with the ITSM system. Support is available for “no authentication” and “BASIC authentication”. This is to be specified in the “type” key under in configuration.

"authorizationConfig":{  
      	  "type":"Basic"
     }

• Ticket close states: A placeholder to map the AppViewX work order states - Completed, Failed, Not Implemented - with the appropriate ITSM change ticket closure states. This can be defined either as a String or Integer format depending on the ITSM system.

• Vendor date format: Date format is mandatory for AppViewX to interpret the date values from the ITSM system.

Example: Ticket closure states in integer format

"constants":{  
               "ticketCloseStates":{  
                "Success":3,
                "Not implemented":4,
                "Withdrawn":7
        },
        "dateFormat":"yyyy-MM-dd HH:mm:ss"
     }

Example: Ticket closure states in string format

"constants":{  
               "ticketCloseStates":{  
                "Success":3,
                "Not implemented":4,
                "Withdrawn":7
        },
        "dateFormat":"yyyy-MM-dd HH:mm:ss"
     }