Troubleshooting

Following are the common issues you may face when using the Pages module and their solutions:

Issue	Cause	Solution
Pages module does not load	1. Avx-web-visual-page-builder pod is down.2. Avx-subsystems-automation pod is down.	Restart the pods and refresh the page.
Design canvas throws error	1. avx-web-visual-page-builder pod is down.2. visual_page_builder_toolbox is not available as a web plugin/addOn.	1. Restart avx-web-visual-page-builder pod.2. Deploy the visual_page_builder_toolbox in the required location.
Page actions (Create, Publish, Share etc.) not enabled or available	The user might not have permission for page actions enabled for the same.	Enable the required page action permissions for user's role.
Landing page not set appropriately for shared users	1. Page might be shared before set landing page.2. Landing page setting might be overridden in page share tab for user/user group or application user preference.	1. Page has to be shared after setting landing page/ any page share related change2. Cross verify landing page setting in share tab and application user preference
Improper data or error in pages widget	Discrepancies in data sent/received from server.	Analyze/Share the Pages related logs listed here with dev team:1. webApp.log2. visual_page_builder_engine.log3. avx-subsystems.log