Troubleshooting SMTP

Error Message Possible Cause Possible Solution
Please provide a valid value. Anyone of the mandatory fields is invalid or is missing. Provide valid values for all mandatory fields.
E-Mail sending was unsuccessful.
  • If trying to test, no/valid email is not provided in the ‘send email to’ field.
  • Credentials and field values may be incorrect.
  • If trying to test, provide a valid email in the ‘send email to’ field.
  • All the credentials and fields should be correct.

Service unavailable. Try after some time.

 avx_subsystems or avx_platform_gateway is not running. Restart the plugin.