ITSM JSON Configuration

The IT Service Management (ITSM) JavaScript Object Notation (JSON) configurator is a generic method through which an ITSM vendor that supports a JSON based REST communication can integrate with AppViewX. This allows AppViewX to establish communication with an external tool and achieve the necessary change management integration.

The key components of the ITSM JSON configuration are:

  • Application Programming Interface (API) Definitions
  • Validation parameter configuration
  • Tooltip data configuration
  • Mandatory headers configuration
  • Authorization configuration
  • Constants.
    • Change ticket closure states.
    • Date format used by the vendor.

The API definition can have the following configurations:

  • Name: The API Name
  • Method: The HTTP method - GET, POST, PUT, DELETE
  • URL: The relative URL for the REST endpoint of the API
  • responseDataMapping
  • payloadDataMapping
  • apiListToCallAfter
  • apiListToCallBefore.