Response Data Mapping

This is a guideline for the data to be mapped for internal use by AppViewX based on the JSON response obtained from the ITSM system. Response data mapping (key-value pair) is used to define all the relevant fields from the ITSM system into AppViewX.

{
	"ServiceNowConfig": {
		"serviceName": "ServiceNow",
		"serviceApiList": {
			"getTicket": {
				"url": "/api/now/table/u_vip_create?sysparm_query=u_number=<ticketNumber>",
				"responseDataMapping": {
					"state": "result~u_approval",
					"startTime": "result~u_start_date",
					"endTime": "result~u_end_date",
					"sysId": "result~sys_id",
					"ticketNumber": "result~u_number"
				},
				"apiListToCallAfter": [
					"getDeviceList"

• The key on the left indicates the values that are used in AppViewX as part of the provisioning, ticket validation process.
• The values on the right indicate the response received from an external tool and used within AppViewX as part of the provisioning, ticket validation process.