Integration Hub

Integration Hub facilitates integration with different vendors (ITSM, GIT, DevOps, PaaS) and allows you to use the configurations for speedy automation.Relevant vendor configurations, communication endpoints, closure codes and so on must be pre-configured as part of the ITSM vendor configuration plug-in in order to reference them as part of the workflow task(s).

• Provision to select/reference a specific ITSM instance to be integrated with a workflow.
• Provision to perform actions such as create, close, and withdraw an ITSM ticket.
• Provision to get ticket details and validate them as part of the workflow process.
• Provision to push specific configurations and logs as part of the automation process to specific field(s) on an ITSM ticket.
• Provision to get the ITSM ticket details for validation as part of the workflow and change automation process.