Payload Data Mapping

These are attributes required to be sent to an ITSM system as part of the payload data (via REST)

"closeTicket": {
				"url": "/api/now/table/u_vip_create/<sysId>",
				"responseDataMapping": {
					"state": "result~u_state"
				},
				"payloadDataMapping": {
					"u_state": "closureCode",
					"u_notes": "comment"
				},

• The ‘key’ on the left indicates the specific field values on the ITSM system.
• The ‘values’ on the right indicate the specific values with which the fields on ITSM have to be updated by AppViewX